Privacy Policy & Data Protection

Last Updated: August 12, 2026

At Next Care Pharmacy & Mart, your privacy and the confidentiality of your health information are our top priorities. This Privacy Policy explains how we collect, use, protect, and disclose your personal and medical information when you visit our website, use our services, or make purchases.

1. Information We CollectWe collect personal information necessary to process your orders, provide pharmacy services, and improve your user experience:Personal Details: Full name, contact phone number, email address, and physical delivery address.Health & Prescription Data: Images or copies of medical prescriptions, prescribing doctor details, medication history, and dosage instructions provided for order fulfillment.Payment Information: Payment confirmation details processed through secure third-party payment gateways (we do not store raw credit card numbers or Mobile Money PINs on our servers).Technical Data: IP address, browser type, device information, and website usage data collected via cookies to optimize website performance.

2. How We Use Your InformationWe use your information strictly for legitimate business and healthcare delivery purposes, including:Fulfilling Orders: Processing and delivering prescription medications, over-the-counter products, and retail items.Prescription Verification: Confirming prescription details with your issuing healthcare provider or clinic when necessary for safety or regulatory compliance.Customer Support: Communicating order updates, delivery schedules, and responding to your inquiries.Regulatory Compliance: Maintaining pharmacy sales logs and records as required by the Pharmacy Council and the Food and Drugs Authority (FDA).
3. Patient Confidentiality & Health RecordsStrict Confidentiality: All health-related data, prescription details, and medical consultations are treated with strict professional confidentiality in accordance with pharmacy regulations.Restricted Access: Only authorized pharmacists and clinical team members directly involved in processing your order have access to your health and prescription records.

4. Sharing & Disclosure of InformationWe do not sell, rent, or trade your personal or medical data to third parties. We only share information with third parties under the following conditions:Delivery Partners: Sharing your name, phone number, and delivery address with trusted courier services solely to deliver your orders.Healthcare Professionals: Verifying prescription details with the prescribing doctor or health center when required.Legal & Regulatory Obligations: Disclosing information if required by law, court order, or official regulatory authority requests.

5. Data SecurityWe implement robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or misuse:Encryption: Data transmitted across our platform is encrypted using SSL (Secure Sockets Layer) technology.Secure Storage: Patient records and prescription uploads are stored in restricted-access environment databases.

6. Your RightsYou have the right to:Access & Review: Request access to the personal data we hold about you.Correction: Request corrections to any inaccurate or incomplete personal information.Data Removal: Request the deletion of your account or non-regulated personal data (subject to legal and statutory record-retention requirements for medical prescriptions).

7. Cookies & Tracking TechnologiesOur website uses essential cookies to keep track of your shopping cart, maintain user sessions, and gather anonymous traffic analytics to improve our website experience. You can choose to disable non-essential cookies via your web browser settings.

8. Contact Our Privacy OfficerIf you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us: 
Email: nextcareph@gmail.com
Phone: (+233) 0545866378
Address: GD-171-6534, Madina 171, Ashaley Botwe-Sch. Junction, Accra, Ghana